Terms and Conditions

01

Seller information

1. The Catellae online store, available at catellae.com, is operated by Marek Bereza, conducting unregistered business activity under the Catellae brand, at the following address: ul. Kolejowa 36, Psary, Polska, hereinafter referred to as the “Seller”.
2. The Seller may be contacted by email at catellaejewelry@gmail.com, by telephone at +48 512 407 191, or by post at the address stated above.
3. The address for submitting complaints is the same as the Seller’s address. Before returning a product, the Customer should contact the Seller, as in many cases a complaint can be handled without physically returning the product.
4. The Seller is the party to the sales contract concluded with the Customer. Subcontractors involved in the personalization, production, or delivery of the product are not parties to that contract in relation to the Customer.

02

Definitions

Store

the Catellae online store available at catellae.com.

Customer

a natural person, legal person, or organizational unit placing an order in the Store.

Consumer

a natural person entering into a legal transaction with the Seller that is not directly related to that person’s business or professional activity.

Entrepreneur Entitled to Consumer Rights

a natural person entering into a contract directly related to that person’s business activity where the wording of the contract indicates that it is not of a professional nature for that person.

Personalized Product

a product made to the Customer’s specifications or intended to meet the Customer’s individual needs, in particular one containing selected text, a name, date, symbol, layout, color, message card, or another personalization element.

Business Day

a day from Monday to Friday, excluding statutory public holidays that affect the handling, production, or delivery of an order.

Terms and Conditions

these Terms and Conditions of the Store.

03

Rules for using the Store

1. To use the Store, a device with internet access, an up-to-date web browser, and an active email address are required.
2. The Customer should use the Store in accordance with the law and accepted standards of conduct and provide true and complete information necessary to fulfill the order.
3. It is prohibited to submit content that is unlawful, offensive, or infringes third-party rights or intellectual property rights.
4. The Seller may refuse to produce personalization containing such content. In that case, the Seller will propose a change to the personalization or cancel the order and refund the payment received.
5. The Terms and Conditions are made available free of charge in a form that allows them to be saved and reproduced.

04

Products and personalization

1. The Store primarily offers jewelry and gifts made or finished to the Customer’s individual order.
2. The Customer is responsible for the accuracy of the personalization details submitted when placing the order, in particular the spelling of names, dates and characters, capitalization, and the selected product variant.
3. Before placing an order, the Customer should carefully review the personalization summary. The Seller does not independently correct the spelling or meaning of the content unless this is agreed with the Customer.
4. The product visualization is provided for guidance only. The actual appearance may vary slightly due to screen and material properties, natural production variations, and the technical requirements of engraving. This does not limit the Seller’s liability for the product’s conformity with the contract.
5. If the personalization proves technically impossible to produce, the Seller will propose a design change. If the Customer does not accept it, the order will be canceled and the payment refunded.
6. By submitting their own text, graphic, or symbol, the Customer declares that they are entitled to use it to the extent required for the order.

05

Placing orders and concluding the contract

1. Information about products available in the Store constitutes an invitation to conclude a contract and not an offer within the meaning of the Polish Civil Code.
2. The Customer selects a product and variant, provides the personalization details, adds the product to the cart, enters their contact details and delivery address, selects an available delivery and payment method, reviews the summary, and then places the order using a button that clearly states that the order entails an obligation to pay.
3. The sales contract is concluded when the Customer is sent confirmation that the order has been accepted for fulfillment, following successful payment, unless a message in the Store clearly indicates a different time.
4. The order confirmation is sent to the email address provided by the Customer and contains the essential order details.
5. The Seller may contact the Customer if fulfilling the order requires information to be supplemented or clarified.
6. Orders may be placed at any time. They are produced and handled on Business Days.

06

Prices and payments

1. Product prices are stated in the currency displayed in the Store and include taxes required at the point of sale, unless clearly stated otherwise before the order is placed.
2. The total amount payable, including the price of the products and delivery costs, is displayed before the order is placed.
3. Available payment methods are presented in the cart or during checkout. Payments may be processed by third-party payment providers.
4. The order is sent for fulfillment after payment has been confirmed, unless otherwise stated for the relevant payment method.
5. Deliveries outside the European Union may be subject to import duties, taxes, or fees charged by the authorities of the destination country. If these are not clearly included in the order summary, they are payable by the recipient in accordance with the law of the destination country.

07

Production, changes, and order cancellation

1. A request to change order details or cancel an order must be sent without delay to catellaejewelry@gmail.com, stating the order number and the requested change.
2. The Seller will attempt to make the change or cancel the order if the product has not yet been sent to production. This is an additional convenience and does not guarantee that the change will be possible.
3. Once production, packing, or shipping has begun, a Personalized Product generally cannot be changed or canceled.
4. The delivery address may be changed only before the shipment is dispatched. The Customer bears the reasonable cost of reshipping if the shipment could not be delivered due to an incorrect or incomplete address provided by the Customer, unless this resulted from an action of the Seller.
5. The provisions of this section do not limit the Customer’s rights if the product does not conform to the contract.

08

Delivery

1. Products are made and shipped with the assistance of a fulfillment partner. The Seller remains responsible to the Customer for proper performance of the contract.
2. Delivery is currently available only to Poland and other European Union countries, subject to restrictions displayed when the order is placed.
3. The Store does not deliver outside Poland and the European Union — including to the United States, the United Kingdom, Russia, Ukraine, or countries in Africa, Asia, or the Middle East.

Estimated transit time to Poland and other European Union countries is 2–10 business days from dispatch.

Currently, under an active promotion, delivery to Poland and European Union countries is free (0.00 PLN). The standard rates above apply outside the promotion period or once it ends.

The binding delivery cost is always displayed in the order summary. If the table differs from a lower amount displayed in the summary, the amount more favorable to the Customer applies, unless the difference results from an obvious error that the Customer knew or could easily have known about.

4. Transit time does not include personalization and production time. The estimated total fulfillment time is stated on the product page, in the cart, during checkout, or in the confirmation. Unless a different deadline has been agreed, the Seller will deliver the product without undue delay and no later than 30 days after the contract is concluded.
5. After the shipment is dispatched, the Customer will receive a tracking number or link if available for the selected delivery method.
6. The stated time frames are estimates. Customs clearance and carrier operations may be affected by events beyond the Seller’s control. This does not exclude the Customer’s statutory rights in the event of delay or non-delivery.
7. The risk of accidental loss of or damage to the product passes to the Consumer only when the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of it.

09

Receipt of shipment and delivery issues

1. Where reasonably possible, the Customer should inspect the condition of the shipment upon receipt. Damage to the packaging does not deprive the Customer of the right to make a complaint.
2. If tracking is not updated, the shipment is significantly delayed or damaged, or it is marked as delivered despite not having been received, the Customer should contact the Seller as soon as reasonably possible.
3. The Seller will investigate the matter with the fulfillment partner or carrier. The carrier’s procedural requirements do not limit the Consumer’s statutory rights against the Seller.
4. If the product is lost or damaged before the risk passes to the Consumer, the Seller will bring the product into conformity with the contract, in particular by reshipping it, or provide another remedy required by law.

10

Right of withdrawal

1. Under Article 38(3) of the Polish Consumer Rights Act, the right to withdraw from a distance contract does not apply to a non-prefabricated product made to the Consumer’s specifications or intended to meet the Consumer’s individualized needs.
2. A Personalized Product therefore cannot be returned solely because the Customer has changed their mind, selected unsuitable content, or made an error in the information they provided.
3. The exclusion of the right of withdrawal does not limit the right to complain about a product that is defective, damaged, inconsistent with its description, or made contrary to an order that was submitted correctly.
4. If the Store offers a non-personalized product, a Consumer or an Entrepreneur Entitled to Consumer Rights may withdraw from the purchase contract within 14 days of taking possession of the product, without giving any reason.
5. To exercise this right, an unequivocal statement must be sent to the Seller’s email or postal address before the deadline expires. The model form at the end of these Terms and Conditions may be used.
6. In the event of an effective withdrawal, the Seller will refund the payments received, including the cost of the least expensive standard delivery offered in the Store, within 14 days of receiving the statement of withdrawal. The Seller may withhold the refund until the product is received or proof of its return is provided.
7. The Customer bears the direct cost of returning a non-personalized product unless the Seller agrees to bear it or did not previously inform the Customer of this obligation.
8. The refund will be made using the same payment method unless the Customer expressly agrees to another method that does not incur any costs.

11

Complaints and conformity of the product with the contract

1. The Seller is liable to the Consumer and the Entrepreneur Entitled to Consumer Rights for the product’s conformity with the contract under the rules set out in the Polish Consumer Rights Act.
2. The product conforms to the contract if, in particular, it matches the description, type, quality, completeness, agreed personalization, and other features that the Customer may reasonably expect.
3. A complaint may be submitted by email to catellaejewelry@gmail.com or by post to: Marek Bereza, ul. Kolejowa 36, Psary, Polska.
4. To facilitate efficient handling of a complaint, the Customer should provide the order number, describe the issue and the expected remedy, and attach photographs. The absence of photographs or a receipt does not result in automatic rejection of the complaint if the purchase can be demonstrated by other means.
5. The Seller will acknowledge receipt of the complaint and respond within 14 days of receiving it.
6. The Consumer may request that the product be repaired or replaced. The Seller may replace the product instead of repairing it, or repair it instead of replacing it, if the remedy selected by the Consumer is impossible or would entail excessive costs.
7. In the cases provided for by law, the Consumer may make a statement requesting a price reduction or withdrawal from the contract, in particular if the Seller has refused to bring the product into conformity, has failed to do so within a reasonable time, or the lack of conformity is significant.
8. The Consumer may not withdraw from the contract due to a lack of conformity if the lack of conformity is immaterial.
9. The Seller bears the costs of repair, replacement, and any required shipment of a product that does not conform to the contract.
10. If the lack of conformity results from an error by the Seller or the production partner, in particular the production of the wrong product, color, or engraving, the Seller may offer to remake and ship the product free of charge, without limiting the Customer’s other rights.
11. The Seller’s liability does not cover a lack of conformity resulting solely from the correct execution of incorrect personalization details approved by the Customer, unless the error arose in the Store or on the Seller’s side.

12

Business customers

1. The Store may accept orders from entrepreneurs.
2. The provisions concerning Consumers also apply to an Entrepreneur Entitled to Consumer Rights to the extent required by applicable law.
3. Provisions applying exclusively to Consumers do not apply to a Customer who is an entrepreneur and is not an Entrepreneur Entitled to Consumer Rights.
4. Nothing in these Terms and Conditions excludes any liability that cannot legally be excluded or limited.

13

Intellectual property

1. The Catellae name, content, photographs, graphics, product descriptions, and Store layout may be protected by copyright, industrial property rights, or other laws.
2. Use of the Store does not transfer any rights to those materials to the Customer.
3. The Customer grants the Seller non-exclusive authorization to use the submitted personalization content solely to the extent necessary to produce and deliver the order and handle complaints.

14

Personal data

1. The rules governing the processing of personal data, the use of cookies, and the transfer of data to order fulfillment partners are described in the separate Privacy Policy available in the Store.
2. Data necessary to produce the personalization and deliver the product may be shared with the production partner, payment provider, and carrier to the extent required to fulfill the order.

15

Out-of-court dispute resolution

1. The Consumer may use out-of-court complaint handling and redress procedures, in particular by applying to the competent Provincial Inspectorate of Trade Inspection, a permanent consumer arbitration court, or the competent consumer ombudsman.
2. Information about the available procedures can be found on the websites of the Polish Office of Competition and Consumer Protection and the relevant consumer institutions.
3. The use of an out-of-court dispute resolution procedure is voluntary unless otherwise provided by applicable law.

16

Final provisions

1. Contracts concluded through the Store are governed by Polish law. The choice of Polish law does not deprive the Consumer of the protection granted by the mandatory provisions of the country of their habitual residence where those provisions apply.
2. Matters not covered by these Terms and Conditions are governed by applicable law, in particular the Polish Civil Code and the Polish Consumer Rights Act.
3. The Seller may amend these Terms and Conditions for valid reasons, such as changes in the law, payment or delivery methods, the scope of the Store’s operations, or technical functionality. The version in force when the order is placed applies to that order.
4. An amendment to these Terms and Conditions does not prejudice Customers’ acquired rights or the terms of contracts concluded before the amendment takes effect.
5. If any provision is found to be invalid, the remaining provisions remain in force to the extent permitted by law.
6. These Terms and Conditions are effective from 31 August 2026.