Personalized products

Every Catellae piece is made to your specification — from the photo you upload, the finish and birthstone you choose, and your optional engraving. Under Article 38(3) of the Polish Consumer Rights Act, which implements Directive 2011/83/EU, the right to withdraw from a distance contract does not apply to goods made to the consumer's specification or clearly personalized.

This means a personalized product cannot be returned simply because you changed your mind, chose text you no longer want, or mistyped the details on your order. Please check the photo, the spelling of the name and the engraving text carefully before ordering.

Non-personalized products

If you buy a product without personalization, you may withdraw from the contract within 14 days of receiving it, without giving a reason. We refund all payments received, including the cost of the cheapest delivery option we offer, within 14 days of receiving your statement. We may withhold the refund until we receive the product or proof that you sent it back. You cover the direct cost of return shipping.

Complaints — always available

The exclusion above does not limit your right to complain. If a product arrives faulty, damaged, not as described, or made differently from the order you correctly submitted, tell us — we will repair it, replace it, or refund you.

Contact us before sending anything back: in many cases we can resolve a complaint from photos, with no physical return. We respond within 14 days of receiving your complaint.

Contact

Email: catellaejewelry@gmail.com
Phone: +48 512 407 191

Full terms, including the model withdrawal form, are in the store Terms and Conditions.