Delivery

Catellae products are made and shipped with the assistance of a fulfillment partner. The Seller remains responsible to the Customer for proper performance of the order.

Delivery countries

We currently deliver only to Poland and other European Union countries, subject to restrictions displayed when the order is placed.

The Store does not deliver outside Poland and the European Union — including to the United States, the United Kingdom, Russia, Ukraine, or countries in Africa, Asia, or the Middle East.

Standard delivery cost

Delivery region	Standard cost
Poland	30.00 PLN
Other European Union countries	6.95 EUR

Currently, under an active promotion, delivery to Poland and European Union countries is free (0.00 PLN). The standard rates above apply outside the promotion period or once it ends.

The binding delivery cost is always displayed in the order summary before the order is placed.

If the price stated above differs from a lower price shown in the order summary, the price more favorable to the Customer applies, unless the difference results from an obvious error that the Customer knew or could easily have known about.

Estimated transit time

Transit time is counted from the moment the shipment is dispatched and is 1–10 business days for Poland and other European Union countries.

Production time

Transit time does not include the time needed to personalize and produce the product.

The estimated total fulfillment time is stated on the product page, in the cart, during checkout, or in the order confirmation.

Unless a different deadline has been agreed, the Seller will deliver the product without undue delay and no later than 30 days after the contract is concluded.

Shipment tracking

After the order is dispatched, the Customer will receive a tracking number or link, if available for the selected delivery method.

Delays and delivery problems

The stated delivery times are estimates. Delivery time may be affected by customs clearance, carrier operations, and other events beyond the Seller's control.

This does not limit the Customer's statutory rights in the event of delay or non-delivery.

The risk of accidental loss of or damage to the product passes to the Consumer only when the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of it.

Detailed rules on order fulfillment, delivery, and shipment liability can be found in the Catellae Store Terms and Conditions.